Warranty

The warranty provided for our products certifies that Vega López jewelry is crafted from 925 sterling silver, ensuring that these pieces retain their properties over time.

Our jewelry's composition consists of 92.5% pure silver and 7.5% copper, a standard formulation that guarantees both durability and the brilliance of our pieces. The superior quality of our products is further confirmed by the "925" hallmark stamped on each piece, in compliance with current regulations, verifying the authenticity and purity of the silver used.

All our jewelry pieces are marked in accordance with the applicable legislation, ensuring that each item meets the rigorous standards for authenticity and quality set by regulatory authorities. Our company is officially authorized by the National Authority for Consumer Protection (ANPC) and holds all three legally required marks for the sale of jewelry. This includes the specific hallmark for jewelry items containing over 2 grams of fine precious metal, as stipulated by law.

These legal hallmarks provide an additional layer of assurance regarding the authenticity and quality of our products. They serve as a guarantee that every piece in our collection has been tested, verified, and meets the highest industry standards.

At Vega López, we take pride in offering jewelry that our customers can purchase with confidence, knowing they are investing in durable, elegant pieces that are crafted with precision and certified for quality.

The warranty for our jewelry products does not extend to cover normal wear and tear, oxidation, or any damage resulting from loss, theft, misuse, accidents, or negligent and intentional mishandling. 

Moreover, it excludes damage caused by exposure to moisture, loss of plating, or the cleaning of jewelry that shows visible signs of wear. Failure to adhere to the usage guidelines and instructions provided on our website also voids the warranty.

Reporting a Defective Product

If you notice a manufacturing defect upon receiving your item, such as a jammed clasp or breakage the product will undergo an evaluation, and the defect will be repaired at no cost. 

To benefit from this service, you must provide the warranty certificate included in your package along with the order invoice; without these, the warranty is not applicable.


 Warranty Voiding Conditions

The warranty becomes void under the following circumstances:

• Normal wear and tear over time.
• Discoloration of the product or its parts; any discoloration after 30 days is considered a result of normal wear.
• Damage caused by improper use, including impacts, scratches, or cleaning with sharp or abrasive objects.
• Defects arising from abusive, incorrect, or altered use of the product, or use in conditions other than those for which it was designed and tested.
• Any repairs, modifications, or interventions carried out by unauthorized personnel.
• Damage resulting from mechanical shocks, such as breaks, snags, impacts, or scratches, whether intentional or accidental.